Privacy Policy

What this policy covers

How TixBit collects, uses, shares, and protects information on our website and apps for buying and selling tickets.

Information we collect

• Personal: name, contact details, account login, purchase/sale history, messages, reviews, and payout or tax details for sellers.
• Payment: processed by payment partners; we do not store full card numbers.
• Analytics: IP address, device and browser details, app identifiers, pages viewed, clicks, referrers, and crash logs.
• Cookies & similar tech: cookies, pixels, SDKs, beacons, and advertising identifiers.
• From others: event organizers, partners, and social sign-in providers when allowed.

Cookies and analytics

• Cookies for sign-in, security, preferences, and remembering your cart.
• Analytics to understand usage, fix issues, and improve features and recommendations.
• Advertising cookies to show and measure ads and personalize marketing where permitted.
• You can control cookies in your browser, device settings, and our cookie banner; blocking some may limit features.

How we use information

• Operate and improve the marketplace, including orders, payments, and payouts.
• Personalize content, recommendations, and promotions.
• Communicate about accounts, purchases, support requests, and service updates.
• Prevent fraud, abuse, and security incidents; enforce our terms.
• Comply with legal, tax, and regulatory obligations.
• Run analytics and measure or deliver advertising, where permitted.

How we share information

• Service providers and payment processors working on our behalf under contract.
• Event organizers and sellers to fulfill orders and support event operations.
• Analytics and advertising partners, subject to your choices.
• Authorities or others for legal, security, or safety needs.
• Business transfers such as a merger, acquisition, or asset sale.
• With your direction or consent.

Data retention

• We keep information as long as needed for services, legal requirements, fraud prevention, and records.
• Retention varies by data type, account status, and legal limits.
• When no longer needed, we delete or de-identify information.

Your rights and choices

• Request access to, correction of, or deletion of your information.
• Opt out of marketing emails or texts; transactional messages still arrive.
• Opt out of certain analytics or targeted advertising via our cookie banner or by contacting us.
• Request a copy of your data where required by law.
• We may verify your identity and accept authorized agent requests, where applicable.
• We will not discriminate for exercising your rights.

Security

• We use administrative, technical, and physical safeguards, including encryption in transit and access controls.
• No method of transmission or storage is completely secure.

Third-party links

• Our site may link to third-party sites or apps. Their privacy practices are their own; review their policies before sharing information.

Updates to this policy

• We may update this policy to reflect changes in our practices or laws.
• We will post the new policy with an updated effective date and notify you of material changes.

Contact us

• Email: [email protected]
• For the quickest response, submit a request through our support form.